Better Outcomes by Design

“Through our collective efforts, we are charting a course towards a more dynamic, inherently responsive, people-centric future for Ireland. I want to strongly encourage public servants at all levels to adopt design approaches in how they work, and I look forward to seeing the outcomes and experiencing the impact”. Paschal Donohoe, T.D., Minister for Public Expenditure NDP Delivery and Reform. The Action Plan for Designing Better Public Services A Roadmap for Embedding Design in the Public Service 2024 – 2025

Strategy is about people. Policy is about people. Organisations are collections of people. The work that I do with clients blends the analytical rigor of traditional approaches with the creativity of design thinking.

The process is collaborative and iterative. It brings together multiple stakeholders, internal and external, from various departments and disciplines, encourages diverse perspectives, and builds on the creativity of everybody involved.

Whether you’re looking to develop a new strategy or policy, to re-imagine your organisation, optimize your business processes, revitalise your customer experience, or just see your challenges and opportunities in a very different way then lets have a conversation.